Di NERC steps wey go make your DisCo hear your complaint

If your DisCo dey give you less light than wetin dem promise, you get right to complain, and di Nigerian Electricity Regulatory Commission (NERC) get official way to do am. Wetin matter na how to follow di steps so say your complaint no go waste. Dis guide show di steps as NERC publish dem, and wetin dem fit and no fit promise you.

Why we dey talk am now: Ikeja Electric post apology on im X account on Thursday 5 November 2026 to customers for some Band A feeders wey no get di 20-hour daily minimum on 3 and 4 November. According to Techeconomy, di notice no talk why e happen, no talk how dem go fix am, and no talk if dem go pay customers wey suffer am. Techeconomy also quote one report say di company don post seven apologies between 27 October and 4 November.

How you fit complain about DisCo for Nigeria?

NERC complaints and redress procedure get three stages, and dem want make you follow dem one by one. We check am last on 10 November 2026.

Step 1: Write to your DisCo Customer Complaints Unit

Write your complaint for di nearest Customer Complaints Unit (CCU) of your DisCo. NERC say make sure you collect acknowledgement, because you fit need am if di matter go further. Keep copy of everything: your account or meter number, di dates and hours wey light no dey, your feeder name if you know am, and wetin you want make DisCo do.

NERC say DisCo suppose resolve di complaint within 15 working days, depending on how e take hard. Put di date wey you submit for top your letter so you go fit count from there.

Step 2: Carry am go NERC Forum office

If CCU answer no satisfy you, or DisCo don pass di time wey regulation give, go di nearest NERC Forum office. NERC set up di Forum under di Electric Power Sector Reform Act 2005 to hear appeals from CCU decisions. NERC list di offices wit phone numbers and emails for im Forum offices page. For example, di page show Abuja office (abujaforum@nerc.gov.ng) and Port Harcourt office (phforum@nerc.gov.ng). Check di page for di office wey cover your state, because contacts fit change.

Legit.ng, for one step-by-step guide wey dem publish on 22 July 2026, report say Forum dey acknowledge appeals within three working days and within ten days e go decide whether to accept di appeal for hearing. Dem fit also dismiss appeal wey dem see as frivolous or without sufficient merit. Dat detail na from Legit.ng, no be from NERC FAQ page, so confirm am wit di Forum office.

Step 3: Go NERC headquarters

If Forum resolution no sweet you, send di complaint details go NERC head office. NERC say dem go review di complaint, including di process wey DisCo and Forum follow, before dem take final decision. Contact details dey for NERC contact page. Legit.ng list ticket portal (nerc.freshdesk.com), di email complaints@nerc.gov.ng and two phone lines, 02013444331 and 09088999244. Verify dem for nerc.gov.ng before you use dem.

You fit claim compensation for Band A outage?

No be automatic. Band A customers na di ones wey suppose get minimum of 20 hours light every day. NERC don order DisCos before to compensate Band A customers. According to Techeconomy, NERC Directive No. NERC/2026/002, wey dem issue for June 2026, cover generation-related shortfalls between February and March 2026. E give electricity token credits to prepaid customers and bill adjustments to postpaid customers, and e stop DisCos from using di credits to cover debts.

Techeconomy say di report no talk say dis directive apply to November shortfall, and Ikeja Electric notice no mention compensation. So no assume say dem owe you credit. Ask for am inside your complaint, mention your feeder and di dates, and make DisCo or NERC tell you for writing wetin apply. For May 2025, ICIR report say NERC order nine DisCos to compensate Band A customers for 152 feeders over April 2025 shortfalls, through electricity credit or better supply. Dat show say di regulator fit act, but each order cover only one period and certain feeders.

Wetin make dey inside your complaint?

• Your name, address, account number and meter number.
• Your DisCo, feeder and band, if you know dem.
• Di dates and rough hours wey no light.
• Copy or screenshot of di DisCo apology notice, if e cover your feeder.
• Wetin you dey ask for: explanation, repair or credit.
• Di CCU acknowledgement, if you dey escalate.

Disconnection for non-payment get different rule: NERC say DisCo must follow im Customer Protection Regulations 2023. If you see meter tampering, report am to your nearest DisCo service centre or im whistleblower line.

Dis no be legal advice, and procedures fit change. NERC own pages na di source to trust, so check dem before you file. We get di full English version of dis guide for Pulse.